Ordering & Customization

Q: How do I place an order?

A: You can place an order by filling out our Custom Order Form, or by messaging us directly through Instagram or email.

Q: How far in advance should I place my order?

A: We recommend placing your order at least 2 weeks in advance. For larger or custom orders (40+ treats), 3–4 weeks notice is ideal.

Q: Do you offer customization?

A: Yes! All treats can be customized by color, theme, or occasion. We’ll confirm details after you submit the order inquiry.

Q: Is a deposit required?

A: Yes. A 50% non-refundable deposit is required to secure your order. Remaining balance is due 3 days before pickup or delivery.

Pick-Up, Delivery & Shipping

Q: Where are you located?

A: We are based in Pearland, TX and serve all surrounding areas.

Q: Do you offer delivery?

A: Yes, local delivery is available for an additional fee. Delivery fees vary based on distance.

Q: Do you ship?

A: Shipping is available for select items such as cookies and dry packaged treats. Cakes and dipped items are not eligible for shipping during the summer/spring season.

Q: Do you offer out-of-state delivery for events?

A: Yes! Out-of-state delivery is available for large events with a travel fee applied. Contact us directly for a quote.

Treat Info & Policies

Q: How many people do your treats serve?

A: Our treats are portioned for individual servings. For example:

85–100 treats typically serve 85–100 guests.

For party bundles, we recommend 1–2 treats per guest depending on your setup.

Q: Are your treats nut-free or allergy-friendly?

A: While some items do not contain nuts, we are not a nut-free kitchen. Please inform us of any allergies before placing an order.

Q: Can I cancel my order?

A: Orders can be canceled within 24 hours of booking. After that, deposits are non-refundable.

Q: What if I’m late for pickup?

A: Please notify us as soon as possible. Orders not picked up within the scheduled window may result in a late fee or cancellation without refund.

Contact & Support

Q: How can I reach you with questions?

A: You can email us at FrmScratchBakery@outlook.com / ContactFromScratchBakery@gmail.com or message us on Instagram @FrmScratchBakes_. We typically respond within 24 hours.

Q: Do you accept last-minute orders?

A: Last-minute orders may be accepted based on availability. A rush fee may apply.

📢 No Refunds – Here’s Why!

We get it — life happens. But because we handcraft every order with care and fresh ingredients, we don’t offer refunds once your order is in progress. We’re always happy to work with you on reschedules or store credit if you reach out early.

Thank you for understanding and for supporting a small business that truly bakes with love 💕